Shipping, returns and refunds.

Last updated: 22 July 2026  ·  Operated by WIRECUT INC., trading as WESTEND  ·  Bangladesh & United States  ·  www.westendbd.com

This policy explains how WIRECUT INC., trading as WESTEND (“we”, “us”), dispatches orders and how you can return them. It forms part of our Terms of Service. All orders are made and dispatched from our studio in Dhaka, Bangladesh.

1. Order processing

Orders are prepared at our Dhaka studio Sunday to Thursday, excluding Bangladeshi public holidays. In-stock pieces are dispatched within 2–3 business days of payment clearing. Made-to-order and evening pieces have a stated production lead time of four to six weeks, which is confirmed to you in writing before payment is taken.

You will receive a dispatch confirmation with a tracking reference as soon as your parcel leaves us. If we cannot fulfil an order — for example because a limited run has sold out — we will tell you within two business days and refund you in full.

2. Delivery times and cost

All parcels ship from Dhaka, Bangladesh.

Shipping cost depends on destination and weight. It is quoted to you in full, in writing, before you confirm payment — there are no shipping charges added afterwards.

Delivery estimates are estimates, not guarantees. Carrier delays, weather and customs inspections are outside our control, but we will chase any parcel that is materially overdue.

3. Duties and import taxes

Orders delivered within Bangladesh are not subject to import duty.

Orders delivered outside Bangladesh, including to the United States, may attract import duties, taxes or customs handling fees levied by the destination country. Unless we state otherwise in writing, these are payable by the recipient and are not included in the price you pay us. We cannot predict these amounts, and we cannot refund them if a parcel is refused or abandoned at the border.

We declare the true value and contents of every parcel. We will not under-declare a shipment or mark goods as a gift.

4. Damaged, lost or incorrect parcels

Inspect your parcel on arrival. If a piece arrives damaged, faulty or is not what you ordered, email info@westendbd.com within 7 days of delivery with your order number and photographs. We will arrange a replacement, a repair or a full refund including return postage, at your choice, at no cost to you.

5. Returns

You may return an unworn, unwashed piece in its original condition, with tags attached and in its original packaging, within 14 days of delivery for a refund or exchange.

How to return

• Email info@westendbd.com with your order number and the reason for return.
• We will issue a return authorisation and the correct return address within two business days.
• Send the parcel using a tracked service. Keep your proof of postage until the refund appears.

Do not post returns to the addresses on this website without a return authorisation. Both are offices rather than returns depots, and unannounced parcels may be delayed or refused. International returns must be marked clearly as returned goods so they are not charged import duty on arrival.

Return postage is paid by you unless the item is faulty, damaged in transit or incorrectly supplied — in which case we cover it, including for international returns.

What cannot be returned

• Made-to-order and made-to-measure pieces produced to your specification.
• Items that have been worn, altered, washed, scented or damaged after delivery.
• Pierced jewellery and any sealed item where the seal has been broken, for hygiene reasons.
• Gift cards.

These exclusions do not affect your statutory rights in respect of goods that are faulty, not as described or not fit for purpose.

6. Refunds

Once your return is received and inspected — normally within 3 business days of arrival — we will email you to confirm the outcome. Approved refunds are issued to the original payment method within 5–10 business days. The time it then takes to appear on your statement depends on your bank or card issuer.

Refunds are made in the currency you paid in. Refunds cover the price of the returned goods; original outbound shipping is refunded only where the entire order is returned because it was faulty, damaged or incorrectly supplied. We cannot refund import duties charged by your country — you may be able to reclaim those from your local customs authority.

7. Exchanges

We exchange for a different size or colour subject to availability. Because runs are limited, the fastest route is usually a refund followed by a new order — tell us which you would prefer and we will hold stock where we can.

8. Cancelling an order

You can cancel an order at no cost before it is dispatched by emailing info@westendbd.com with your order number. Once a made-to-order piece has entered production it can no longer be cancelled, because it is being cut to your specification.

Contact

WIRECUT INC., trading as WESTEND
Email: info@westendbd.com
Hours: Sunday to Thursday, 10:00–18:00 (GMT+6, Dhaka)